Returns Policy

Thanks for purchasing our wine vinegars at The Slow Vinegar Company website.

In order to be eligible for a refund, you have to return the product within 14 calendar days from your purchase. The cost of return postage is your responsibility. The product must be returned in the same condition in which you received it—un-opened (tamperproof intact) and undamaged in any way.

After we receive the item, we will inspect it and process your refund if the above conditions are met. 

We take the upmost care to ensure that your products arrive in perfect condition but in the unlikely event of the product reaching you damaged (damage in transit), we ask that you notify us as soon as possible via email with photographic evidence. We will then review the situation and process your refund.

The money will be refunded to the original payment method you used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to appear on your credit card statement.

If the product is opened (tamper proof broken) or damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact us at vinegar@theslowvinegarcompany.co.uk